Return & Exchange Policy for Luxotis.xyz

At Luxotis.xyz, we prioritize your satisfaction and strive to provide the best shopping experience for our customers. If you’re not completely happy with your purchase of aesthetic fitness equipment, our Return & Exchange Policy is designed to give you peace of mind.

Our Return Policy

If you wish to return an item, you may do so within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. To initiate a return, simply contact our customer service team at [email protected] or call us at (907) 357-2005.

Exchange Process

We understand that sometimes you may need a different size or model. If you wish to exchange an item, please follow the same return procedure. Once we receive your returned item and confirm it meets our return criteria, we will process your exchange promptly. You’ll then receive your new item as quickly as possible!

Refund Details

If you decide not to exchange your item and prefer a refund, we will process your refund within 7-10 business days after we receive the returned product. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Contact Information

For any questions or assistance regarding our Return & Exchange Policy, feel free to reach out to us. Our customer service team is here to help! You can contact us at [email protected] or by phone at (907) 357-2005.

Return Address

If you need to send your item back, please use the following address:

Luxotis.xyz
1900 Hammond Square Dr
Hammond, LA 70403-6155
USA

Thank you for choosing Luxotis.xyz for your aesthetic fitness equipment needs. We’re committed to ensuring that you have a positive shopping experience and look forward to serving you!